Comments for insideCTI

Comment on Skype to put on suit and tie with help from Cisco and ShoreTel by Avaya Takes on Microsoft, Cisco – Information Technology Weblog …

Avaya Takes on Microsoft, Cisco – Information Technology Weblog … — Thu, 29 Jul 2010 14:53:19 +0000

[...] Skype to put on suit and tie with help from Cisco and ShoreTel … [...]

Comment on AdhearsionCon registration opens, Web telephony developers take note by The Growing Trend Of VoIP Telephony (VoIP) « e377

The Growing Trend Of VoIP Telephony (VoIP) « e377 — Wed, 28 Jul 2010 02:26:19 +0000

[...] AdhearsionCon registration opens, Web telephony developers take …IP Telephony Market in Bangladesh : Challenges & opportunities 8 …Dencro doo Telephony and Internet Company from SplitA Look At How VoIP PBX Works [...]

Comment on Don’t let social media distract your contact center by Vadim Anikanov

Vadim Anikanov — Tue, 27 Jul 2010 21:25:09 +0000

Everything is determined by your client base. If your core profile is someone in the second half of their life – keep working on telephony improvement. If you are catering to the Millenias – they barely use email any more, so do not bother them with the 800-numbers. Ain’t gonna work!

Comment on Is VoIP a diversion? by Don’t let social media distract your contact center | insideCTI

Don’t let social media distract your contact center | insideCTI — Mon, 26 Jul 2010 19:36:24 +0000

[...] course, the whole social media craze is spreading like wildfire — much like VOIP, I dare say — but it’s starting to sound like a WMD, or Weapon of Mass Distraction, to [...]

Comment on Hate to be put on hold? There’s an app for that… by A conversation with Mike, Tom, and Lucy(Phone) | insideCTI

A conversation with Mike, Tom, and Lucy(Phone) | insideCTI — Mon, 26 Jul 2010 16:36:20 +0000

[...] stumbled upon this service several days ago, complete with a website and iPhone app (Android and Blackberry [...]

Comment on More M&A: West acquires Holly Connects by West Interactive acquires TuVox | insideCTI

West Interactive acquires TuVox | insideCTI — Thu, 22 Jul 2010 19:11:00 +0000

[...] wasn’t too long ago that West scooped up Holly Connects, an IVR platform provider which I think wasn’t doing too well, either. While the Holly [...]

Comment on ShoreTel Contact Center 6 provides real-time events with API by Avaya’s aura of real-time business interactions | insideCTI

Avaya’s aura of real-time business interactions | insideCTI — Wed, 21 Jul 2010 19:12:09 +0000

[...] for SpeechTEK coming up in a couple of weeks because of these major upgrade announcements. ShoreTel let loose its Contact Center 6. Avaya continues to build upon its Aura [...]

Comment on Countdown to ACCE in New Orleans! by p90x

p90x — Wed, 14 Jul 2010 08:14:08 +0000

I just found this blog article ,and I must say to you thank you so much for providing this article to us.

Comment on Polycom wants to eat, not be eaten by Polycom ready to take on competition head-on with Microsoft’s help | insideCTI

Tue, 13 Jul 2010 15:47:34 +0000

[...] Polycom CEO Andrew Miller went on the record to say that the company is not looking to be bought out. Having Microsoft as a close ally certainly doesn’t [...]

Comment on Skype opens the development floodgates by tv guy

tv guy — Sun, 11 Jul 2010 18:12:23 +0000

It’s time to bring these babies back from obscurity!