Implementation

BearPaw Software digs a niche in Genesys ecosystem

by Eugene Liu on May 20, 2010 · 7 comments

in Implementation

Look beyond the technology in contact centers

by Eugene Liu on May 14, 2010 · 0 comments

in Implementation

The video enabled contact center: Give me an agent beyond the uncanny valley

by Eugene Liu on April 7, 2010 · 0 comments

in Implementation

Is skill-based routing overrated?

by Eugene Liu on April 5, 2010 · 0 comments

in Implementation

Speech recognition in… a movie?!

by Eugene Liu on March 12, 2010 · 0 comments

in Implementation

During implementation, silence is not golden

by Eugene Liu on March 11, 2010 · 0 comments

in Implementation

Rethinking IVR surveys

by Eugene Liu on February 19, 2010 · 0 comments

in Implementation

Reducing carbon footprint in the contact center?

by Eugene Liu on February 1, 2010 · 2 comments

in Implementation

The lesson of the 10-key redial

by Eugene Liu on January 26, 2010 · 0 comments

in Implementation

Crazy stories from CTI troubleshooting

by Eugene Liu on January 25, 2010 · 0 comments

in Implementation

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