Implementation

Guest post: AT&T Wireless Flexing Muscles in Embedded Wireless Device Space

by Eugene Liu on January 28, 2011 · 0 comments

in Implementation

Top 5 redundant or ineffective IVR prompts

by Eugene Liu on January 18, 2011 · 2 comments

in Implementation

High school students develop better emotion detection algorithm

by Eugene Liu on December 9, 2010 · 0 comments

in Implementation

The gloves come off in virtual queuing niche

by Eugene Liu on December 6, 2010 · 1 comment

in Implementation

Groupama iPhone app is customer self-service in the smartphone era

by Eugene Liu on December 3, 2010 · 3 comments

in Implementation

Guest post: Four simple rules for new technology evaluation

by John Stepp (Guest Author) on September 15, 2010 · 2 comments

in Implementation

Don’t let social media distract your contact center

by Eugene Liu on July 26, 2010 · 1 comment

in Implementation

UC’s impact mostly hype?

by Eugene Liu on June 21, 2010 · 0 comments

in Implementation

Marin County v. Deloitte

by Eugene Liu on June 3, 2010 · 1 comment

in Implementation

Hitler Not Happy meme applied to UC interoperability

by Eugene Liu on May 21, 2010 · 0 comments

in Implementation

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