Mobile customer service can save Twitter

in Implementation

Twitter is a product (service?) people love to hate and hate to love. It was constantly failing when it first caught on because the platform couldn’t handle the uptick in usage. No doubt early users of Twitter remember the infamous “fail whale.” The company eventually resolved any capacity and scaleability issues to become a top social network, as well as a Wall Street darling when it became a publicly-traded firm.

But recently there’s a dark cloud hanging over Twitter. Shareholders and investors are anxious about its future.

[click to continue…]

Amazon offers speech services with Alexa

in Development

When Amazon announced Echo, I had the feeling that it was going to offer speech services down the road, built on top of its massive cloud capabilities.

Well, say hello to Alexa Voice Service.

[click to continue…]

Genesys talking to potential buyers?

in News

Judging by the lack of reactions in the blogosphere and on Twitter, if there are buyout discussions of Genesys they are probably in the very early stages, if any at all…

[click to continue…]

in News

I’m kidding! We all know Verizon wants AOL for the its CD printing business.

Okay, joking aside… This deal is about AOL’s content and advertising platform. Verizon has the fat pipes, and it wants to have a slice of the content pie.

[click to continue…]

Cisco’s new act

in News

Major news coming out of the company known for putting “pass me the ball” into the enterprise vernacular. Under the leadership of CEO John Chambers, Cisco has acquired many diverse companies, and when it bought WebEx it was making a strong statement that the company won’t be a networking one-trick pony.

[click to continue…]

in News

The rumors are true. Google is now a mobile carrier as it unveiled Project Fi, partnering with T-Mobile and Sprint as an MVNO. The #3 and #4 nationally ranked carriers are no doubt happy to have the Big G as a partner, but does this mean added pressure for Verizon and AT&T?

Yes and no.

[click to continue…]

Nokia to acquire Alcatel-Lucent

in News

Two major European telecom equipment makers are set to merge in a multi-billion dollar deal: Nokia, based in Finland, and Alcatel-Lucent, headquartered in France. These companies have been through a lot in the highly competitive market…

[click to continue…]

Enterprise Connect 2015 – Day 3 #EC15

in News

With Day 1 and Day 2 under wraps, Wednesday’s keynotes are the software heavy hitters: Microsoft and Google. Thanks to these two rivals one-upping each other, we get to enjoy the best productivity tools they have to offer.

[click to continue…]

Enterprise Connect 2015 – Day 2 #EC15

in News

The first day of Enterprise Connect is a bit mellow and slow, you have folks streaming in to get registered, plenty of smalltalk and pleasantries among attendees, New England residents taking time to bask in the Florida sun.

Day two, however, is the start of vendor propaganda (ahem, keynotes), onstage demos to impress the audience, and occasional zingers from vendors.

[click to continue…]

Enterprise Connect 2015 – Day 1 #EC15

in News

Goodbye, Old Man Winter! Hello, Enterprise Connect 2015!

[click to continue…]